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As part of the Consumer Protection (Distance Selling) Regulations Act 2000 you have the right to return your product for a refund provided you give us written notice (email) within 7 business days from the day on which you receive the goods. Also as part of the Consumer Protection (Distance Selling) Regulations 2000 certain goods by reason of their nature cannot be returned, hair extensions are a hygiene sensitive product, once the seal has been broken or the extensions taken out of the package they will be deemed exempt of refund or exchange.
In the case of our hair extensions your right to return is only valid if the hair extensions have not been removed from their original packaging are in their original brand new sealed condition and the tamper evident seal/guarantee void seal/packaging has not been tampered with. Once the tamper evident/guarantee void seal has been removed or the packaging tampered with you will not be able to return your extensions for a refund or exchange. (If you return products that have been removed from the packaging, or a product that has been worn, you will be liable to pay the return postage back to you as they will not be accepted for hygiene reasons). Stick tipped hair, European Bohyme hair, Virgin hair (all types) and the Premium Plus Clip-In's cannot be returned as this hair is custom ordered in for each customer. We reserve the right to refuse a return/refund on human hair extensions which are deemed to no longer be in as new, perfect, re-saleable condition and/or are no longer sealed. Hair must be returned within 7 days (5 business days) from the date you recieved it to be eligable for a refund.
Accessories and equipment can be returned and exchanged or refunded within 7 days (5 business days) as long as they are kept in perfect, unused condition and in their original packaging.
You will need to pay the cost of the return postage and the goods are your responsibility until they have been received by eXtensionelle; a form of tracked and insured postage is recommended. Your refund will be issued minus the £6 p&p charge and a 15% re-stock fee. All items returned after 7 days will be rejected.
If you are returning your item from outside of the European Union your postal service will provide you with a customs form, this needs to be visible on your returned parcel. You MUST clearly write the following on the customs form: RETURNED ITEM NO DUTIES. If you fail to do this your item will be returned back to you before it reaches us.
If you are returning the item for a replacement or exchange, the exchange postage costs incurred will be payable by the you, the customer.
If you wish to return an item please contact us before doing so to obtain the returns address. | 
